Availability Isn’t Performance (After Coffee)

“What time works best for you?” And out of habit – or maybe, the way I have been groomed over the years, I said, “Anytime, just tell me when.”

They looked at me and said something simple but surprising:

They looked at me and said something simple but surprising:

“No. We don’t expect you to be available all the time! We care about your work-life balance, your potential and growth, and want you to be at your best when you work for us, and you feel it is convenient.”

This was a conversation that happened recently, and I realised that most of us no longer think in terms of time slots.

We work around the clock responding, replying, attending… without ever asking ourselves when we actually perform our best.

Yet, research tells us that when we work matters far more than we realise.

A 2025 study on productivity rhythms found that less than 30% of people perform their best between 9 AM and 5 PM, i.e., the traditional work window, and that cognitive performance peaks at varied times across individuals.

Some are sharpest early morning. Some in the afternoon. Some even at night.

In classrooms, too, students in early morning sessions are significantly more likely to report lower attention and engagement compared to mid-morning or early afternoon.

By 5 PM, everyone has attention fatigue… not from lack of interest, but from simply being awake for too long.

That doesn’t mean early morning or late evening is “bad.” It means human focus isn’t one-size-fits-all.

It’s the same with professional roles.

A strategist might have their sharpest ideas between 11–2.

A designer may find flow after lunch.

A writer might produce their best lines late night.

Psychologists call this variability chronotypes, the natural cognitive rhythms that influence how our attention, creativity, and decision-making fluctuate throughout the day.

What’s interesting is how workplace thinking is shifting.

Instead of asking someone to be available round the clock, HR managers are now asking “When do you do your best work? We are okay with flexibility and we care for your work life balance.”

Because availability doesn’t equal performance.

How often we keep working without ever examining when we work effectively? Not because we can’t choose, but because no one ever asked us.

If you could schedule your work only when you actually needed to present, meet, teach, or submit some document, and you could choose the day and time (8–11 am, 11–2 pm, 2–5 pm, or 5–8 pm), which window would you pick?

After morning coffee, of course.

Toon Takeaways: Ratatouille!

Be the reason someone shares their ideas, issues, and views with you.

Not the reason they stop after a few.

Remember Chef Gusteau says that “You must be imaginative, strong-hearted. You must try things that may not work, and you must not let anyone define your limits because of where you come from”?

That’s when Remy gets the confidence to pursue his passion and not be limited by his background or origin. 

Imagine if the Chef just shut him out instantly or blamed him for the issues he faced?

An idea always starts with a hesitant voice.

A half-knock on your cabin door.

A request for a conversation.

A message that says, “Do you have some time?”

And it matters how you respond in that moment. Specifically, the words you choose make a super strong impact. If you immediately say no, shut out, or blame them, it may not work.

Yes, you might be thinking, “I’m just being honest.”

But your words don’t just communicate—they echo.

A sharp “no” or a blame can shut doors in someone’s mind.

So slowly, without a fight, they check out.

They stop asking. Stop suggesting.

They go on auto-mode.

It’s never about just this idea. Or a challenge. Or a major issue they are facing at work.

It’s about whether it’s safe to bring the next one.

Everyone gets tired. Everyone is busy. Deadlines are real. Time is short.

But empathy takes seconds.

Choose kindness. You might be shaping someone’s courage to try again. You might be losing someone slowly and gradually without even realizing.

Even just saying, “Okay, can we sit on this tomorrow?” or “Let’s talk more soon” or “I understand the challenge you are facing, it must be hard…but let’s sort this out this way…” or “I am here for you always, but let me finish this task and get back to you…” makes a world of difference.

If dismissed once, they might just choose silence next time.
And no—it’s not their fault if they don’t come back. Some doors, once shut, leave people feeling dismissed, not welcome.

Because what you see as just another issue or idea, might have taken them tons of effort to first resolve it, or calibrate and brainstorm.

And your words might echo as a lasting silence.

Think of Ratatouille, where Chef Gusteau says, “Anyone can cook.”

It’s not about food—it’s about possibility. And opportunity.

Yes. Anyone can build. Anyone can create.

But only if they’re heard.

Be the reason someone feels heard, not hesitant.

The reason they open up, not shut down.

The reason they share the next idea—because they felt safe with the first. 

Speak in Flowers

We interact with a lot of people daily.

We speak to many- at workplace, at home, in general.

We have meaningful conversations with a few – we meet them, we call or we text them – often, every single day. To an extent that we feel we are actually able to “hear” their voice in their text. We feel we can “listen” to their tone while reading their message. We believe can “see” their expressions while going through their SMS.

But, this isn’t true.

Many a times, through this digital, expressionless, monotonous conversation, we may not be able to understand what they mean, or how they’re feeling.

My click at IIM Indore.

Sometimes, we don’t even realize the words we mail or text, or even speak; may have a long lasting effect on someone while we type or speak; and forget.

At times, physical presence is required. Personal meetings are necessary.
Face to face conversation is important.

If only we could speak in flowers.
It would be easier for everyone to understand.

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